Author Topic: Ted commander  (Read 2094 times)

lundwall_paul

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Ted commander
« on: November 13, 2016, 07:44:51 PM »
TED Commander does not read close to real time data compared to Footprints and wireless display. The energy rate is lower and the cost is higher. I adjusted the cost per kw on the TED Commanded web page but our rates have changed. KW is way off and Cost is way off. Is there a reset for this?

Footprints is extremely close to what I actually pay and any differences I attribute to the day and the time of day that the meter is actually read.

Support7

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Re: Ted commander
« Reply #1 on: December 05, 2016, 10:20:59 AM »
If you have not already and this is a continuing issue then please submit a support ticket and we will attempt to narrow down the issue.

If you run into any questions or anything please let us know by going to http://www.theenergydetective.com/ticket and fill in the requested information to submit a support ticket so we can work to resolve any issues that may arise ASAP and make sure we provide the right firmware for any updates requested or required.
Have a wonderful day!

TED Support
www.theenergydetective.com