Author Topic: Wireless Display only reads when off charger  (Read 2106 times)

cat22xx

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Wireless Display only reads when off charger
« on: November 13, 2011, 05:05:42 AM »
I have installed the 5002-C system.  My readings are working correctly on footprints on my computer.  However, the wireless display is not working properly when it is in the charger.  I have it plugged into the charger right next to the Gateway but it is reading zero and the LED light on the display is not blinking.  However, if I remove it from the charger and set it next to the charger it will go into battery mode and start reading the kwh correctly.  As soon as I plug it back into the charger, it resets and goes back to zero and stops reading anything.  Any ideas? 

TEDSupport6

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Re: Wireless Display only reads when off charger
« Reply #1 on: November 18, 2011, 01:40:43 AM »
I recommend that you open a support ticket at this link: http://www.theenergydetective.com/support/tickets/submit-ticket. A technician will help you in further troubleshooting the issue.