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TED 1.0 Pro Support / Re: Want to buy MTU6000
« Last post by Guest on September 17, 2021, 07:28:32 PM »
It does seem unlikely that both ECCs would be bad.  About all you could do is pair up with someone with a working system and identify which unit is actually bad.  If you were game, you could send me your MTU and I could see if it works with my working ECC.  But that doesn't help you get your system running.

User tlveik
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TED 1.0 Pro Support / Re: Want to buy MTU6000
« Last post by Guest on September 17, 2021, 02:41:54 PM »
This forum software is not as useful as it once was. Everyone who posts is labeled as Guest. So it's more difficult to tell who is responding. However, if you are signed in, it is possible to edit your post and display who it was edited by.

That being said, birdfeedr is located in the USA, east coast specifically.

The previous poster said the ECCs are the point of failure, but I'm not sure about that in my case. Background: I ordered a Home Pro kit in November 2020, received it and inspected it. Found the ECC had a disconnected daughterboard inside rattling around loosely. Requested a replacement and it was received. August 2021 rolls around and I finally got a Round Tuit so I could begin to install in a new location (I moved in July 2020, had other issues with higher priority). Did not work, verified panel setup by putting TED5000 in service successfully. When TED6000 starts up, ECC seems to display normal LED behavior except yellow or orange (not red) closest to the back, which Support says is failure to connect with MTU. Meanwhile MTU is blinking to display info sent, but nothing from ECC. However, the ECC is connected to the network and displays Footprints as expected. I broke open the case of the first ECC and connected the daughterboard. Both ECCs display the same bootup and LED status. This is what leads me to believe the MTU is at fault.

If someone has more experience with troubleshooting in this scenario, please chime in. My thinking is 1 part connected to 2 parts, and maybe the 2 parts are both defective, or the 1 part is. Just going on the percentages.

[edited for author's label]

The flip side is, if my assumption is correct and I find a working MTU to connect with an ECC, I will have a working spare ECC to help someone else out.
Email to birdfeedr at verizon.net and make a reasonable offer.
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TED 1.0 Pro Support / Re: Want to buy MTU6000
« Last post by Guest on September 15, 2021, 08:41:20 AM »
I have the same issue. Ted Pro 6000 with a a dead MTU (boots to red LED, web interface doesn't respond.  I have a Spyder connected to a bunch of circuits etc and don't want to pull my panel apart and disconnect all of these circuits just to replace with something else. Looking for a used MTU. If the "2.0" solution does not reuse my Spyder etc and I have to tear apart my panel anyway then there will be zero benefit to replacing my Ted Pro 6000 with a new TED unit vs. looking at other solutions (will be the same effort to "upgrade").

At this point I'd. happy just replace the dead unit and keep my existing install "working".
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TED 1.0 Pro Support / Re: Want to buy MTU6000
« Last post by Guest on September 12, 2021, 07:08:51 PM »
Where are you from ?

user:drakecoldwinter
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TED 1.0 Pro Support / Want to buy MTU6000
« Last post by Guest on September 07, 2021, 04:41:18 AM »
Does anyone have a functioning MTU6000 willing to part with?

Unable to make a connection. I have 2 ECCs that exhibit the same LED behavior at power on which leads me to believe the MTU is the faulty part.

No help much from TED. They have no inventory, waiting on new product line during massive chip shortage, anticipated January 2022, and TED Pro v2.0 is not compatible with older models. They put me on a waiting list, but there's no telling how that will work out. Without it, the rest of the system is useless except for parts.

Looking for help from the forum. Send email to birdfeedr at verizon.net, the forum messaging system is not working for me.

Thank you in advance.
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TED5000 Support / Re: TED5000 API still available for download?
« Last post by Guest on August 28, 2021, 11:40:46 AM »
Based on bits here and there, I surmise that the original TED company is under new management.
Forum software is in need of an update, which is planned.

I also suspect that with currently over 76,000 forum members, the guest status was a result of trying to trim inactive accounts do to spamming. My account was inactive for a few years.

I have tested and confirmed inability to send a message since the forum does not recognize me as an existing member.

Until then, I would appreciate if you would email me a copy of the TED5000 API documentation to birdfeedr at verizon.net
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TED5000 Support / Re: TED5000 API still available for download?
« Last post by Guest on August 26, 2021, 08:30:35 PM »
I should have a copy of the TED5000 API here somewhere.  If you need me to send you a copy just let me know.

Tom

edit
I'm posting as a guest too apparently.  User tlveik.
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TED5000 Support / TED5000 API still available for download?
« Last post by Guest on August 25, 2021, 04:59:28 PM »
I intended to replace my TED5000 for a Pro Home because ability to monitor specific circuits with the Spyder.
Purchased last November but it ended up sitting in the box waiting for a RoundTuit.
Installed it and found the MTU is faulty, and there are none available. The next option is to wait until January for their new model.
This is less than ideal.

So. I'm stuck with a dead MTU6000, and an unsupported TED5000.
Less than ideal.

Is the TED5000 API documentation still available?
Does anyone have a functioning MTU6000 willing to part with? Message me with details. [edit]If the message system on this forum is working. I'm logged in as birdfeedr, but forum says post is by Guest[/edit]

The MTU has 2 internal components. Which one carries the MTU device ID? If it is stored on the main board, then I surmise the daughterboard carries the communications, and if the MTU cannot connect to the ECC, will a daughterboard replacement be the next repair step?

I have 2 ECCs that exhibit the same LED behavior which leads me to believe the MTU is the faulty part.

Looking for help from the forum. Thank you in advance.
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TED5000 Support / ***TED5000 Announcement***
« Last post by TED Admin on July 21, 2021, 02:10:35 PM »
Please note that the TED5000 was discontinued in 2014.

We no longer support this product due to a number of incompatibilities outside of the TED system itself. We’ve seen issues that we simply cannot support deriving from Web browsers, Operating Systems, OS updates and even new routers on the market that are incompatible with

Although we no longer support this product there is extensive information here in the support forum.

In addition here is a troubleshooting guide that has helped others resolve their issues.

TED 5000 Troubleshooting Guide- https://drive.google.com/file/d/1IhHHYBHvfu8qdYL3lzUeMGWIGJAVYRFe/view?usp=sharing

You can also try updating to the latest firmware. The most up to date versions should be as follows: Gateway version is 499 and the Footprints Version is 281

Gateway Firmware Download: https://drive.google.com/file/d/17nsO-HmRth0JV4CNKQf2iOOvKtAShLId/view?usp=sharing
Footprints Version Download: https://drive.google.com/file/d/1pLfrK53F1YpKBef9D7jTtZ_gzZubQzaR/view?usp=sharing

Instructions to update the firmware
Go into settings and note or make screen shots of MTU and Display IDs (SNs). Save the two attached files. From Advanced, select Update firmware. Browse to the gateway file first and load it. WAIT a good 3 minutes for that file to load, then refresh the page and load the Footprints file in the same manner. Should the Footprints page not load after the gateway file is loaded, type your IP address followed by /api/fpupload to access the image upload page. Browse to the Footprints file and load. It will take a minute or so.
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TED 1.0 Pro Support / TED Pro 1.0 Support Documents & Videos
« Last post by TED Admin on July 21, 2021, 12:01:07 PM »
The following TED Pro Series documents & videos can be accessed by clicking on the links below:

Specifications and Dimensions
TED Pro Series Product Specifications - https://drive.google.com/file/d/1tgotqnRpUK02qxG_SbCTTtjuBpSfxD8j/view?usp=sharing
TED Pro Series Product Dimensions - https://drive.google.com/file/d/1i4g_RADM4iLTFDSHtwiD_-8qtMQJhBW2/view?usp=sharing

Product/Installation Manuals
TED Pro Home / TED Pro Home Lite Manual - https://drive.google.com/file/d/1txvsv_JCuGJiYM6BwRnHALjKD7-QqV1b/view?usp=sharing
TED Pro Commercial Series Manual - https://drive.google.com/file/d/1SkghmocYNn2bSEwgErMW8DzowrFpSWKN/view?usp=sharing
TED Pro Commercial Installation Manual - https://drive.google.com/file/d/1PDGhjlkVeghQZJGI_X2ATz2dT-bI0kk9/view?usp=sharing
Spyder Manual - https://drive.google.com/file/d/1VTBrssi-GQ8jJUfga2nicRWx5SGQooY8/view?usp=sharing

Remote Access to TED Pro Series - https://drive.google.com/file/d/1sTNvx2q9IoXVyswGYFmKj5AsUKljHO6P/view?usp=sharing

Software, Locating TED on your Local Network (Installation Utility) - https://www.theenergydetective.com/downloads-documents

Videos

Household Saving with TED - https://www.youtube.com/watch?v=g3JeCfrrhFI&feature=emb_title
You will now have the ability to perform you own energy audit in your home/facility. This walk-through video shows several examples of how TED can be used to find energy hogs and phantom loads.

Business Saving with TED - https://www.youtube.com/watch?v=Dr8STpoBz4A&feature=emb_title
This video will show you how to perform an energy audit in your business/facility. This video shows several examples of how TED can be used to find energy hogs and phantom loads in your business. TED's Aggredata service, text message and e-mail alerts, as well as third party apps are also featured in this video.

120 VOLT Connection- https://www.youtube.com/watch?v=UPePGuUO8uY&feature=emb_title
If you have connected both the black & red wires of the MTU and are not getting a reliable data-signal, this video explains how to change the connection in the panel to optimize the signal. This video also discusses the pros and cons of a 120 Volt Connection, as well as detailed information on choosing a proper breaker to use.

Software Setup - https://www.youtube.com/watch?v=ZAsAOIAkI_E&feature=emb_title
This download is designed to help you identify the IP Address of your TED system. Once downloaded and run, the utility will scan your network to locate any TED-devices on your network. Once identified, simply highlight the TED device found, and click "Launch in Browser." TED Footprints will automatically launch at this point.

Software Settings - https://www.youtube.com/watch?v=-J4F-2YaACI&feature=emb_title
This video will provide an overview of configuring Footprints Software. For additional or detailed help on setting up your Footprints Software System, please view our TED Footprints Software User Manual below.

Verifying TED Installation Direct Connection - https://www.youtube.com/watch?v=-J4F-2YaACI&feature=emb_title
TED CT Connections (Rigowski Coils)- https://www.youtube.com/watch?v=DdRIG-SJEAA&feature=emb_title
Using a TED CT Harness- https://www.youtube.com/watch?v=DdRIG-SJEAA&feature=emb_title
Proper Connection of a TED Pro Series Current Transformer - https://www.youtube.com/watch?v=cphse6mirao&feature=emb_title








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