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General Category => TED5000 Support => Topic started by: TedDev on June 09, 2011, 06:52:52 PM

Title: TED5000 Beta R452/R240
Post by: TedDev on June 09, 2011, 06:52:52 PM
Note: If your Gateway ID starts with a 20  (e.g. 2000AB) please do not apply this firmware update. Users w/ Gateway ID's that start with 21  (e.g. 2100AB) can still apply this update. Your Gateway ID is visible under System Settings->Product Information and is also printed on a sticker located at the bottom of the Gateway.

THIS FIRMWARE WILL NOT WORK ON TED PRO SYSTEMS

Gateway R452:  http://files.theenergydetective.com/firmware/beta/gateway-g-20110629-r452.bin (http://files.theenergydetective.com/firmware/beta/gateway-g-20110629-r452.bin)
Footprints R240: http://files.theenergydetective.com/firmware/beta/Footprints-20110608-R240.bin (http://files.theenergydetective.com/firmware/beta/Footprints-20110608-R240.bin)
Installer R3:  http://files.theenergydetective.com/firmware/beta/CD3.zip (http://files.theenergydetective.com/firmware/beta/CD3.zip) (PC only for now)

Changes Since R450
----
Bug Fix:  Fixes 3rd party post bug where a negative value is sent in high-precision mode

Changes Since R447
-----
- Fix to thermostat code so that it will support the latest firmware release for the CT-30 and 3m50
- Added option for higher precision w/ 3rd party post.

Changes Since R406
-----
-   New Feature: Added Demand Charge Calculations
-   New Feature: Added RTA WiFi Thermostat Support*  (note: we are still waiting for updated firmware to be released from RTA before this is fully functional).
-   New Feature: Added ability to backup and restore history  (requires installer beta here: http://files.theenergydetective.com/firmware/beta/CD3.zip to perform backup and restore).
-   Gateway: Reset button no longer deletes history when held in place for a factory reset
-   Footprints: Bumped up min/max value for Projected Cost, MTD Cost, etc (was 10000 kwH now is 32767 kwH)
-   Footprints: Added extra decimal of precision to Day History on the history Page
-   Footprints: Fixed labels on History Page (no longer use military time, Month history now shows full year)
-   Footprints: Updated setting/utility wizards to add more instruction to the various pages
-   Footprints: Shortened MTU Description to 5 Characters. Description now shows up on Graphs, Drop-Downs, and hover-over ballons via the number icons
-   Load Profile: Added new “Dedicated MTU” Load Profile type that will base events on total MTU use vs changes in MTU power levels
-   Load Profile: Fixed bug where deleting a profile would disable other profiles
-   Load Profile: Fixed bug where MTU’s only connected via 2-wires (120V BK/WH under System Layout) would not detect loads correctly
-   3rd Party Post: Fixed bug w/ activation urls over 40 characters would not allow TED to activate
-   3rd Party Post: Fixed bug where Gateway would need to be rebooted if remote server didn’t respond for 20 minutes or more
-   3rd Party Post: Enhancements to cumulative value precision and queue management


Title: Re: TED5000 Beta R447/R240
Post by: rotus8 on June 09, 2011, 07:37:46 PM
Great stuff! Downloading now.

Is there a preferred order for installation?
Title: Re: TED5000 Beta R447/R240
Post by: TedDev on June 09, 2011, 07:53:22 PM
Either way is fine...if you upload the gateway firmware first, please wait at least a minute or two before uploading footprints..otherwise the gateway firmware update won't complete.
Title: Re: TED5000 Beta R447/R240
Post by: rotus8 on June 10, 2011, 03:06:19 AM
I got it loaded and running, and the parts I have tried work fine. I especially like the MTU labels spread around various places.

A couple of things I think need fixing, but are not new - when you first enter the Graphing tab, then select Minute Live View, the Select Sample Size drop menu says 2 hours, but the display shows only 30 minutes. Also, when you switch away from the Graphing tab to another tab, and then go back to Graphing, it looks like there are screen updates to the graph that happened while you were away, but without removing the previous lines making a messy display - it clears up when the next sample arrives. These shouldn't be hard to fix.

I am looking forward to trying the new profile functionality.
Title: Re: TED5000 Beta R447/R240
Post by: rotus8 on June 10, 2011, 10:06:36 PM
I just noticed a neat feature - I don't know if it is new, but I noticed it playing with the new fly-over labels on the graphing tab. When you mouse-over the graph, the fly-over label follows you around and shows the value of the graph at the nearest point. If you click the mouse, the data label sticks where it was, allowing easy reading of the data. Pressing <esc> on the keyboard, and the fly-over starts tracking the cursor again. Cool!
Title: Re: TED5000 Beta R447/R240
Post by: JBurgess on June 11, 2011, 05:58:23 PM
A couple of questions on Demand charges.

Can I do both TOU and Tiered?

How do I set Demand Avg Time?

Is the Demand Peak shown on the dashboard Peak or off peak and how do I see the other?

On Edit:
The Peak kW Today under the RECORDINGS box on the dashboard no longer changes as you selct NET or one of the indivigual MTUs as it had before. It just displays the net Peak kW.
Title: Re: TED5000 Beta R447/R240
Post by: TedDev on June 11, 2011, 09:38:21 PM
Can I do both TOU and Tiered?
We only support either/or in this release. Does your provider calculate demand charges for both? What we normally have seen is that even if your plan is TOU+Tier, demand charges are usually only on Tiers or TOU.

How do I set Demand Avg Time?

We are keeping this at 15 minute samples for the time being. We may change that in the future.

Is the Demand Peak shown on the dashboard Peak or off peak and how do I see the other?

For both TOU and Tiered, we are displaying the highest demand charge used.  In the next release, we will be moving the demand charge display from there to the "Recordings" section where we'll be able to break it down by each peak type. We also are currently only including the maximum TOU peak charge in the mtd and projected cost calculations, but realize some plans (like PGE&E) make it cumulative for all TOU's. We'll add the option to make it cumulative or max in an upcoming release as well.

On Edit:
The Peak kW Today under the RECORDINGS box on the dashboard no longer changes as you select NET or one of the individual MTUs as it had before. It just displays the net Peak kW.
I've not been able to reproduce this issue (the values are changing on all of my test Gateways). I will look into it to see if I can reproduce that result.
Title: Re: TED5000 Beta R447/R240
Post by: JBurgess on June 11, 2011, 11:39:45 PM
On Edit:
The Peak kW Today under the RECORDINGS box on the dashboard no longer changes as you select NET or one of the individual MTUs as it had before. It just displays the net Peak kW.
I've not been able to reproduce this issue (the values are changing on all of my test Gateways). I will look into it to see if I can reproduce that result.


Something I did required reseting totals to zero. Having done that it works fine now. I think perhaps remaning of the MTUs.

I have TEDs on several providers and some are cumulative. Knowing you take max helps, I will work around it now I know.

While adding to the recordings sections adding Minimum kW Today would a great improvement. I have to get from the KW Detail Today on the display now.

On Edit:

Is the demand by peak and off peak available on one of API pages?

Can peak demand count generation as well as cunsumption?

A choice for reset demand under the advanced drop down would be helpfull.
Title: Re: TED5000 Beta R447/R240
Post by: DougHo on June 12, 2011, 03:25:06 AM
FWIW, I installed this Beta (first footprints, then gateway).  TED5000 is couple years and kept updated.  Flash Seemed okay, but noticed the following:
-data light stopped blinking on gateway, so I did "Restart TED" - brief flashes but then still no data light flashing
-so I unplugged and replugged gateway - brief flashes but then still no data light flashing
-so I went to System Settings and my MTU Product ID had been zeroed, so I put in actual ID and saved - of course data light then started flashing (other footprints settings also returned to their default)
-the menu option said "Activate Google Powermeter" (where it used to say Deactivate), so I chose that but now Google Powermeter has two same name devices (first with data from 2009 to half-hour ago, second with data from recent minutes)
-TED's "totals" (used since midnight, used this month, etc) reset to zero but history is still there
-the tabs of footprints have a weird horizontal line going through them (I use IE9 if that matters)
Title: Re: TED5000 Beta R447/R240
Post by: PBMax on June 13, 2011, 06:50:33 AM
I've been thinking of getting a WiFi Thermostat.  Is this the one that is supported: http://www.homedepot.com/h_d1/N-5yc1v/R-202352449/h_d2/ProductDisplay?langId=-1&storeId=10051&catalogId=10053

What support/functionality does TED have with this Thermostat?
Title: Re: TED5000 Beta R447/R240
Post by: DougHo on June 13, 2011, 04:08:48 PM
I wrote an earlier msg about installing the Beta firmwares on my couple year old single MTU TED5000.  I noticed another problem.  My daily "min pwr" and "peak pwr" (names in Export Daily Data) are crazy.   Values used to be around 0.075 (75w) and under 10 (10kw).  Now they are numbers like 26.827 (kW!) and -30.288 (negative is peak?).  Similarly the value on Footprints for Peak kW Today is a crazy 35.166, and the bars on Graphing-Day History-Power Min/Max are the huge numbers matching the Export Daily Data.

I also noticed that the Utility Settings Wizard Next button won't advance from the Additional Charges tab to the Write To Device tab (but clicking on the Write To Device tab works fine).

Any ideas?  The min pwr feature had been one of my favorite - if I saw that it was above 75w then I had something to investigate.  I don't think it is noise - my Rec/Skp is around 29299/134.
Title: Re: TED5000 Beta R447/R240
Post by: TedDev on June 13, 2011, 06:29:04 PM
I wrote an earlier msg about installing the Beta firmwares on my couple year old single MTU TED5000.  I noticed another problem.  My daily "min pwr" and "peak pwr" (names in Export Daily Data) are crazy.   Values used to be around 0.075 (75w) and under 10 (10kw).  Now they are numbers like 26.827 (kW!) and -30.288 (negative is peak?).  Similarly the value on Footprints for Peak kW Today is a crazy 35.166, and the bars on Graphing-Day History-Power Min/Max are the huge numbers matching the Export Daily Data.

Does this include history prior to the beta upgrade or only data collected after the upgrade?  You may need to do a "Reset Totals to Zero" to clear up this issue if its only occurring afterwards.  Its possible those counters got corrupted during the upgrade process (we usually recommend Reset Totals as part of the upgrade process but don't enforce it as its not needed 90% of the time).
Title: Re: TED5000 Beta R447/R240
Post by: TedDev on June 13, 2011, 06:33:39 PM
I've been thinking of getting a WiFi Thermostat.  Is this the one that is supported: http://www.homedepot.com/h_d1/N-5yc1v/R-202352449/h_d2/ProductDisplay?langId=-1&storeId=10051&catalogId=10053

What support/functionality does TED have with this Thermostat?

TED will be able to read the current temperature and setpoint, and allow the use to change the current mode of operation (heat/cool/auto/off) and change the setpoint from within Footprints. On the CT80, we display current usage recorded by the TED5000 ("Now" power/cost, MTD energy/cost, TDY energy/cost).

We are compatible w/ the 3m50 but it may require a firmware upgrade from RTA (like the CT30/CT80). We'll keep the site posted on when those firmware updates will be available from RTA.



Title: Re: TED5000 Beta R447/R240
Post by: DougHo on June 13, 2011, 09:01:40 PM
TedDev: Sorry I was not clear, but my crazy high values for Daily Min Pwr and Max Pwr are only for the days since the upgrade (History before the upgrade is fine).  And as I mentioned in Jun 11 post, Totals got reset during the firmware upgrade even though it was unexpected by me (since I had recent firmware and had not issued the command).  Are you sure that there wasn't some error added for small <100 watt usage like mine?
Title: Re: TED5000 Beta R447/R240
Post by: TedDev on June 13, 2011, 09:42:36 PM
TedDev: Sorry I was not clear, but my crazy high values for Daily Min Pwr and Max Pwr are only for the days since the upgrade (History before the upgrade is fine).  And as I mentioned in Jun 11 post, Totals got reset during the firmware upgrade even though it was unexpected by me (since I had recent firmware and had not issued the command).  Are you sure that there wasn't some error added for small <100 watt usage like mine?

The min/max pwr calculation code hasn't been modified for several release versions. I'll run a test rig w/ low usage for a few days to see if I can reproduce the results and check to see if any changes we put in place could have a side-effect. However, if this is only isolated to min/max pwr and you don't see out-of-whack recordings on your minute/hourly data then its probably going to be an issue that is resolved by calling another "Reset Totals to Zero".

Title: Re: TED5000 Beta R447/R240
Post by: PBMax on June 14, 2011, 01:07:27 AM
I've been thinking of getting a WiFi Thermostat.  Is this the one that is supported: http://www.homedepot.com/h_d1/N-5yc1v/R-202352449/h_d2/ProductDisplay?langId=-1&storeId=10051&catalogId=10053

What support/functionality does TED have with this Thermostat?

TED will be able to read the current temperature and setpoint, and allow the use to change the current mode of operation (heat/cool/auto/off) and change the setpoint from within Footprints. On the CT80, we display current usage recorded by the TED5000 ("Now" power/cost, MTD energy/cost, TDY energy/cost).

We are compatible w/ the 3m50 but it may require a firmware upgrade from RTA (like the CT30/CT80). We'll keep the site posted on when those firmware updates will be available from RTA.





Is there a way you can determine when the unit is running on the 3m50?  I haven't had success in "learning" my air conditioner so I can't tell how much it adds to my overall bill. Since I have three floors, $300 is better than $750 in thermostats.
Title: Re: TED5000 Beta R447/R240
Post by: JBurgess on June 14, 2011, 07:39:57 AM
Is the Demand Peak shown on the dashboard Peak or off peak and how do I see the other?

For both TOU and Tiered, we are displaying the highest demand charge used.  In the next release, we will be moving the demand charge display from there to the "Recordings" section where we'll be able to break it down by each peak type. We also are currently only including the maximum TOU peak charge in the mtd and projected cost calculations, but realize some plans (like PGE&E) make it cumulative for all TOU's. We'll add the option to make it cumulative or max in an upcoming release as well.


Yesterday my TED figured my off peak demand was 10.99 kW and $21.99. Today my on peak demand was over 6 kW and I have $6 /kW hour so the peak charge should have updated to $36 if I understand right. It did not. I stayed at 10.99 kW and $21.99.

I have Demand Charges, TOU based, kW based, Saturday, Sunday, Holidays and Off Peak checked. $6 peak and $2 off peak entered for all seasons.

Am I understanding right?
Title: Re: TED5000 Beta R447/R240
Post by: TedDev on June 14, 2011, 07:44:54 AM

Yesterday my TED figured my off peak demand was 10.99 kW and $21.99. Today my on peak demand was over 6 kW and I have $6 /kW hour so the peak charge should have updated to $36 if I understand right. It did not. I stayed at 10.99 kW and $21.99.

I have Demand Charges, TOU based, kW based, Saturday, Sunday, Holidays and Off Peak checked. $6 peak and $2 off peak entered for all seasons.

Am I understanding right?

Demand Charges are based on the highest peak during the billing period. So, if your peak yesterday was 10.99kW and you only hit 6kW today, you peak demand for the billing period would still only be for the 10.99.
Title: Re: TED5000 Beta R447/R240
Post by: TedDev on June 14, 2011, 07:47:27 AM
Is there a way you can determine when the unit is running on the 3m50?  I haven't had success in "learning" my air conditioner so I can't tell how much it adds to my overall bill. Since I have three floors, $300 is better than $750 in thermostats.

Footprints will show you the current state of the thermostat but its not linked into Load Profile. That's something we can look into adding though (it would be a cool feature and fairly easy to add).

Also, if you have a dedicated MTU on the AC, you can use the new 'Dedicated MTU;functionality in Load Profile to determine if the unit is on or off.
Title: Re: TED5000 Beta R447/R240
Post by: JBurgess on June 14, 2011, 07:55:56 AM

Yesterday my TED figured my off peak demand was 10.99 kW and $21.99. Today my on peak demand was over 6 kW and I have $6 /kW hour so the peak charge should have updated to $36 if I understand right. It did not. I stayed at 10.99 kW and $21.99.

I have Demand Charges, TOU based, kW based, Saturday, Sunday, Holidays and Off Peak checked. $6 peak and $2 off peak entered for all seasons.

Am I understanding right?

Demand Charges are based on the highest peak during the billing period. So, if your peak yesterday was 10.99kW and you only hit 6kW today, you peak demand for the billing period would still only be for the 10.99.

Then is the demand based on the highest kW ignoring the difference in rate between on peak and off peak?
Title: Re: TED5000 Beta R447/R240
Post by: DougHo on June 14, 2011, 09:48:25 AM
TEDDev: As you requested, I tried Reset Totals to Zero (multiple times).  Each time results in Footprints display immediately showing a new crazy high Peak kW Today (usually in the upper twenty-something kW range) and the current time, while the real-time kw usage shown properly at that time was over 100 times less (couple hundred watts).
Title: Re: TED5000 Beta R447/R240
Post by: TedDev on June 14, 2011, 05:37:05 PM
Also make sure you reset the TED5000 after resetting totals to zero to ensure all memory buffers are cleared.

I have a test system dialed down to 0.050kW right now and am not able to reproduce the issue (I will continue to let it run though). Can you attach screenshots of your live dashboard page and your stats page.

A 20-something kW peak isn't high from a system standpoint (its well within the accepted range). Does you second history show any sort of spike? That's where the data would be pulled from.
Title: Re: TED5000 Beta R447/R240
Post by: jrgrant on June 14, 2011, 06:03:59 PM
As DougHo mentioned in his first post, Internet Explorer 9 is displaying some sort of "broken bar" graphic through the tabs on the footprints pages.  Same result with "compatibility mode" on or off.  This bar doesn't appear when the page is viewed with Google Chrome or Firefox, but the background of the tab for "Load Profile" is kind of messed up in IE9, Chrome and Firefox.
Under IE9, the vertical axis graph label (on the "Graphs" tab) frequently renders as upside down horizontal text instead of the intended vertical text.  Label is fine under Chrome and Firefox 4.01.  These are all cosmetic niggles, but thought a second confirmation might be helpful.

Your buffer overflow detection code is no longer tripping on a fairly long fully qualified domain name -- good work!

For some reason, before the upgrade my Help/About was showing version 1.0.27 for the daughterboard before the upgrade to the beta and now it is showing version 1.0.0.  Joey in support had mentioned that I may have an older daughterboard -- is this an issue that should be addressed?
Title: Re: TED5000 Beta R447/R240
Post by: TEDSupport6 on June 14, 2011, 06:54:37 PM
For some reason, before the upgrade my Help/About was showing version 1.0.27 for the daughterboard before the upgrade to the beta and now it is showing version 1.0.0.  Joey in support had mentioned that I may have an older daughterboard -- is this an issue that should be addressed?

Do you have a wireless display with your system? Are you having any issues with it? If you don't have a display then there's no need to worry about your daughterboard version, since its sole responsibility is communication to the display.
Title: Re: TED5000 Beta R447/R240
Post by: jrgrant on June 14, 2011, 07:51:41 PM
Do you have a wireless display with your system? Are you having any issues with it? If you don't have a display then there's no need to worry about your daughterboard version, since its sole responsibility is communication to the display.
Yes, this is a TED5000-C with the zigbee display.  The only issue I have with the remote display is that the range is very limited.  This could easily be because of a very noisy 2.4 GHz environment (I'm surrounded by 802.11b/g access points and 2.4 GHz wireless phones), but if a daughterboard upgrade would help I'd certainly be up to give it a try.
Title: Re: TED5000 Beta R447/R240
Post by: TEDSupport6 on June 14, 2011, 09:04:25 PM
Do you have a wireless display with your system? Are you having any issues with it? If you don't have a display then there's no need to worry about your daughterboard version, since its sole responsibility is communication to the display.
Yes, this is a TED5000-C with the zigbee display.  The only issue I have with the remote display is that the range is very limited.  This could easily be because of a very noisy 2.4 GHz environment (I'm surrounded by 802.11b/g access points and 2.4 GHz wireless phones), but if a daughterboard upgrade would help I'd certainly be up to give it a try.
Yes, it sounds like you could benefit from the upgrade. You'll need to fill out a support ticket at this link: http://www.theenergydetective.com/support/tickets/submit-ticket (http://www.theenergydetective.com/support/tickets/submit-ticket).
Title: Re: TED5000 Beta R447/R240
Post by: JBurgess on June 14, 2011, 09:25:08 PM
Help -> Solar instalation Guide leads to "page not found". Not sure if the link is bad or it's a problem with the website. this is where it directs me to:  http://www.theenergydetective.com/support/solar-installation
Title: Re: TED5000 Beta R447/R240
Post by: TedDev on June 14, 2011, 10:50:44 PM
Help -> Solar instalation Guide leads to "page not found". Not sure if the link is bad or it's a problem with the website. this is where it directs me to:  http://www.theenergydetective.com/support/solar-installation

Thanks..its a broken link on the website. I've sent a message to our web designers to get that fixed.

****EDIT******- Link should be fixed now
Title: Re: TED5000 Beta R447/R240
Post by: DougHo on June 15, 2011, 12:19:06 AM
Second history seems reasonable (although I notice the most recent couple dozen seconds appear at the bottom rather than the top - perhaps related to the amount of time it took to download).  All seconds are under 10kW, yet Footprints says Peak 35.568kW during that hour.  Although I did a Restart TED after the firmware update, I just did a Restart TED again (15 hours after Reset Totals to Zero).  Tried to attach screenshots of Footprints and Stats (few minutes after the Restart, 15 hours after the Reset Totals) but got error message saying Attachments directory is not writable, so I am posting temporarily at http://www.niceties.com/fp.jpg and http://www.niceties.com/st.jpg

P.S.  Don't know why fp says 29401 for zip, perhaps it mistakenly does that for some number of minutes after Restart TED - should say 32812 as it did before Restart and says now again on my live screen.
Title: Re: TED5000 Beta R447/R240
Post by: TedDev on June 15, 2011, 02:00:46 AM
P.S.  Don't know why fp says 29401 for zip, perhaps it mistakenly does that for some number of minutes after Restart TED - should say 32812 as it did before Restart and says now again on my live screen.

29401 is the default address and is shown until the first weather packet is received from NWS.  Will usually disappear after a reload.  I'll continue to run a low usage test here. What is the serial number of your ted (does it start w/ a 20 or 21)? Also, if you can send me a link to your gateway (PM is fine) I can look at it remotely to see if I see anything else going on with it.
Title: Re: TED5000 Beta R447/R240
Post by: DougHo on June 15, 2011, 03:08:28 AM
TED serial number was not on my 7/10/09 invoice; Page 2 of the 3 page manual seems to say that the gateway ID is automatic and mine currently says 210001.  Until few days ago the number at end of activation ID in Google Powermeter said 2004A9 but now says 210001.   HMM, JUST UNPLUGGED TED FROM WALL TO FIND THAT 2004A9 ON S/N STICKER, so the proper ID is not filling in automatically as manual implies, should I ignore the manual instructions (which say "Your Gateway ID will be shown.  Do not change this.") and see if it allows me to type in 2004A9, and should that be causing this Peak kW problem?
Sorry but I have not tried to open an outside port; I am a tester for the ongoing FCC broadband performance monitoring and their working setup is a router behind a router (without changing to bridged mode).  So Necessary port config might not be obvious, I can't test it myself (from outside), and I'm traveling soon.
Title: Re: TED5000 Beta R447/R240
Post by: TedDev on June 15, 2011, 04:16:45 AM
21001 is the default gateway id that is assigned by the firmware prior to the ID being assigned at the factory. Please submit a support ticket to the following address:
http://www.theenergydetective.com/support/tickets/submit-ticket (http://www.theenergydetective.com/support/tickets/submit-ticket) and one of our techs will walk you through re-assigning the ID to your gateway (its not something you can update via footprints). After you assign that ID, lets run a "Reset to Factory Defaults" (your history will be intact) to clear out your system configuration. It may be a good opportunity to back up your history via the new installer to ensure your history isn't lost.

It sounds like your serial flash got corrupted during the upgrade which may be why the peak values are off. If that is the case, the "Reset to Factory Defaults" should take care of the issue. As a precaution, I'm going to add a note that users w/ 20-series gateways shouldn't upgrade to the beta. 21-series gateways will be fine (the 20-series gateway has less serial flash). If this is a serial flash issue, you may want to downgrade to R406/R233 since it uses a smaller serial flash footprint.
Title: Re: TED5000 Beta R447/R240
Post by: TedDev on June 15, 2011, 07:42:54 AM
Any issues related to 3rd party posting have been moved here: http://www.theenergydetectiveforums.com/index.php/topic,367.msg1441.html#msg1441 (http://www.theenergydetectiveforums.com/index.php/topic,367.msg1441.html#msg1441)
Title: Re: TED5000 Beta R447/R240
Post by: DougHo on June 15, 2011, 08:37:00 PM
TEDDev: I opened a support ticket requesting walk through of re-assigning ID, and they say the serial number change is okay.  Do they know something that you don't, or is it vice-versa?  I sent a comment back hoping that they eventually cooperate, because if they don't switch me back to number starting with 20 then presumably future mistakes could be made assuming that my hardware is 21-series.  Also, I assume your suggestion of downgrade to older firmware is *after* the ID gets corrected, not before.
Title: Re: TED5000 Beta R447/R240
Post by: TedDev on June 15, 2011, 08:40:59 PM
TEDDev: I opened a support ticket requesting walk through of re-assigning ID, and they say the serial number change is okay.  Do they know something that you don't, or is it vice-versa?  I sent a comment back hoping that they eventually cooperate, because if they don't switch me back to number starting with 20 then presumably future mistakes could be made assuming that my hardware is 21-series.  Also, I assume your suggestion of downgrade to older firmware is *after* the ID gets corrected, not before.

I just sent a note to support to take care of it. Since you use google powermeter, you need the ID changed back so they can track your usage.
Title: Re: TED5000 Beta R447/R240
Post by: SherlockOhms on June 15, 2011, 08:45:16 PM
Doug I responded to your ticket. We will need to downgrade you. The beta firmware is not compatible with the 20 XX XX Gateways.
Title: Re: TED5000 Beta R447/R240
Post by: TedDev on June 16, 2011, 06:04:16 AM
I've been thinking of getting a WiFi Thermostat.  Is this the one that is supported: http://www.homedepot.com/h_d1/N-5yc1v/R-202352449/h_d2/ProductDisplay?langId=-1&storeId=10051&catalogId=10053

What support/functionality does TED have with this Thermostat?

TED will be able to read the current temperature and setpoint, and allow the use to change the current mode of operation (heat/cool/auto/off) and change the setpoint from within Footprints. On the CT80, we display current usage recorded by the TED5000 ("Now" power/cost, MTD energy/cost, TDY energy/cost).

We are compatible w/ the 3m50 but it may require a firmware upgrade from RTA (like the CT30/CT80). We'll keep the site posted on when those firmware updates will be available from RTA.

I have been able to verify that we are compatible w/ the 3m50 but that it will require the same firmware upgrade from RTA that the CT30/CT80 will need. We'll post a link to the firmware upgrade when it's available.
Title: Re: TED5000 Beta R447/R240
Post by: JBurgess on June 16, 2011, 07:41:27 PM
I had a chance to borrow an utility meter- Alpha Plus to see how the TOU demand readings from TED would compare.

For TOU the utility meter records peak demand and off peak demand separately. The utility in it’s billing multiplies these readings by the appropriate rate and charges the highest. The TED records the highest kW reading and the corresponding amount using the rate in effect. To emulate what my utility does, TED would need to calculate the cost of the current demand, and if higher than the peak cost stored, replace it with the current readings even if the kW is less. This would not require additional registers or tracking peak and off peak demand separately.

To work around this I set it for on peak only, since historically my greatest cost is the peak demand.

Next when trying to enter my demand charges, my utility starts billing after the first 5 kW. I understand there is a limited number of registers available so having TOU and tiers concurrently is a problem.

So I tried to work around this by figuring the cost of the first 5 kW and deducting it from my fixed charges. The resulted in a negative number. TED will not accept a negative number for fixed charges so I entered zero to be as close as I could. If TED would allow a negative number I could get this closer.

My peak demand on my TED was consistently higher than what the utility meter showed.  I think the TED is using some of the demand readings during off peak in calculating the demand for the first 15 during peak.

To work around this I entered another peak period for the first 15 minutes of my peak time. I set the energy rates the same as the rest of the peak, but entered zero for the demand charges. This produced readings close to what the utility meter read for demand.

I did notice TED calculates the energy tiers different than the utility meter while doing this. TED appears to changes tiers based on the total kWh usage rather than the kWh usage during each tier. This results in TED changing to the next tier too early. Hopefully tracking peak and off peak energy usage will be in a future release.



Title: Re: TED5000 Beta R447/R240
Post by: TedDev on June 16, 2011, 07:52:27 PM
I had a chance to borrow an utility meter- Alpha Plus to see how the TOU demand readings from TED would compare.
...

Good stuff. Thanks for the feedback. With demand charge, it does appear that there are a lot of variations from utility to utility, some of these enhancements are doable (i.e. choosing maximum price vs maximum consumption) for example we can fit in there by adding a flag check. Same may go for a negative number fixed charge, but that is something we would have to discuss internally as its not really how its supposed to be used.

With TOU's, we do not reset the 15 minute average every time the TOU chages...so the final 14 minutes of off-peak would be averaged in when you get to your first minute of peak. We wrestled with that implementation, but the utilities we spoke to said that's how they handled it. Again, that may be something we can add w/ a simple flag and code to reset it.

For the 5kW issue w/ tiers...could you not just setup the first tier for demand charges to be 0-5kw and use a $0.00 as the demand charge value, or are you saying w/the TOU plan the first 5kW is free?

For the tier issue, most of the utilities we have spoken to base it on total kWh usage. If your utility doesn't, all you would need to do is adjust the tier levels under system settings to reflect the difference in the tier levels (i.e. 0-800, 801-1600 would become  0-800, 801-2400, etc).


Title: Re: TED5000 Beta R447/R240
Post by: JBurgess on June 16, 2011, 10:27:07 PM

For the 5kW issue w/ tiers...could you not just setup the first tier for demand charges to be 0-5kw and use a $0.00 as the demand charge value, or are you saying w/the TOU plan the first 5kW is free?


With the TOU plan the first 5kW is free.

This how my utility (SRP in Phoenix area) explains it.

Per kW Charges (All kW over 5 kW for the maximum demand measured during the on-peak or shoulder-peak hours)

SUMMER SHOULDER PEAK  $4.21
SUMMER PEAK   $4.21
WINTER PEAK   $2.46


As a side note, they charge Demand on both generation and consumption. This is not an issue for me.

1.1.26 DEMAND: The rate at which Electrical Energy is delivered to or by an
electric system or part of an electric system at a given instant or averaged
over any designated interval of time.
Title: Re: TED5000 Beta R447/R240
Post by: JBurgess on June 16, 2011, 11:44:44 PM
I got this explanation of how the demand is programed in their meters. In my case of TOU it is programed as a 15 minute block. I think I understand you measure a rolling demand with a 15 minute interval with a 1 minute sub-interval.

(http://i215.photobucket.com/albums/cc100/JBurgess_photo/Demand.jpg)
Title: New Release Ramblings
Post by: JBurgess on June 19, 2011, 05:00:36 AM
When trying to use the dedicated MTU load profile, it seems to use the threshold as the power level for displaying power and cost. It doesn’t let me enter stages, so if I enter the highest stage of my air conditioner I miss out on the lower stage. If I enter the lowest stage it doesn’t count the extra power for the second compressor in calculating the cost. Is this how it’s supposed to work?

Question on the radio thermostat. Will there be the ability to password protect the thermostat settings like the configuration, so if I share footprints guests won’t be able to change the thermostat settings?

A suggestion. Under the TOU tab in the utility setup wizard, instead of the label being “TOU Rate Applicable?” it might more self explanatory to ask “Peak Rates Applicable?”

Lastly one more feature request for Demand. It will be more common when the polyphase TED is released, to have a place to enter a minimum demand charge. Mine is determined annually using a formula simplified is 80% of summer average peak charge. This could be entered annually, many of us have to update our energy rates more often than that anyway.

Title: Re: New Release Ramblings
Post by: TedDev on June 19, 2011, 05:09:30 AM
When trying to use the dedicated MTU load profile, it seems to use the threshold as the power level for displaying power and cost. It doesn’t let me enter stages, so if I enter the highest stage of my air conditioner I miss out on the lower stage. If I enter the lowest stage it doesn’t count the extra power for the second compressor in calculating the cost. Is this how it’s supposed to work?

 If you want to catch both stages, you'll need to set up a profile for each stage. However, the "2nd stage" profile will include the first stage recordings as well as part of the total cost.


Question on the radio thermostat. Will there be the ability to password protect the thermostat settings like the configuration, so if I share footprints guests won’t be able to change the thermostat settings?

This is how its currently set up. If you password protect the config you'll need to supply the password before you can change modes or the temperature setpoint.


Title: Re: TED5000 Beta R447/R240
Post by: biljol@pegasusaz.com on June 21, 2011, 06:46:28 AM
Notes on the beta I see

Temps from the ct-30/3m50 are incorect both room temp and setpoint. can not chnage the setpoint. mode is not correct unit is in auto showing off. (interminent) Setpoint temp displayed incorect showing heat setpoint I think and should be cool point.


The Weather is incorect the zip code is set corecty but showing 97 when it is 103 currently.

Load will not work for us in AZ at all my Heat pump has a swing from 4.X to 7.x thought the day and my water heater is 5.X so you can guess what happens.  I could work this out if there was a way to say load for water heater only durring hours X-X. I have a timmer on my water heater so it is only on from 5am to 6 am and my ac is usualy not on in that time..  this might be a easy fix.

Was also thinking if you could take the data from 3m50 to see the turn on and turn off of the heat pump fan/cool/heat modes and then coralate that with the load draw at that time you should be able to get close untill we can furgure out another option.

On a side note I have a smart meter and I seems that SRP says I use .7 to 1.2 KW more than ted who should I beleive and how would I adjust it?

JBurgess I am on srp also I called and they said there are no demand charges on any of there plans is yours a res or bis account? if res mabe we should have a converstaton or two about using TED in AZ.

biljol
Title: Re: TED5000 Beta R447/R240
Post by: JBurgess on June 21, 2011, 08:31:44 AM
The temp issue is displaying projected instead of current. Something with the server they get the weather from.

Under SRP I have both residential and Business accounts.

You can adjust calibration under the advanced drop down menu.
Title: Re: TED5000 Beta R447/R240
Post by: TedDev on June 21, 2011, 06:39:53 PM
Notes on the beta I see
Temps from the ct-30/3m50 are incorect both room temp and setpoint. can not chnage the setpoint. mode is not correct unit is in auto showing off. (interminent) Setpoint temp displayed incorect showing heat setpoint I think and should be cool point.

We are still waiting on a new firmware update from RTA to address several other issues we noted. However, we will be releasing a new beta shortly that will allow you to use the latest published CT30/3m50 firmware as well.


Title: Re: TED5000 Beta R447/R240
Post by: biljol@pegasusaz.com on June 21, 2011, 07:49:10 PM
Teddev been looking at the inernet tstat and had gotten the 3m50 but have had issues that with its usablity. Just found the bayweb unit and look and works very COOL with x10 intergration also PLEASE take a look at the unit and see what could be done at www.bayweb.com.

It is more $$$ 195 - 220 but is MUCH MUCH better than the ct50 or ct80
Title: Re: TED5000 Beta R447/R240
Post by: Basil on June 21, 2011, 09:54:14 PM
I have an older gateway, 200 rev. (and MTU 100 rev and display rev 300)

Do you recommend that one upgrade the gateway (and other bits?) to take advantage of the benefits of the new firmware (or is hardware currently in beta as well at this stage)?

Thanks,
Title: Re: TED5000 Beta R447/R240
Post by: rotus8 on June 21, 2011, 10:08:00 PM
Basil, I think your gateway is too old to use this firmware. Check out the warning in the first post in this thread.
Title: Re: TED5000 Beta R447/R240
Post by: Basil on June 21, 2011, 10:11:52 PM
...hence my question!

Cheers,

Basil
Title: Re: TED5000 Beta R447/R240
Post by: TEDSupport6 on June 21, 2011, 10:22:55 PM
I have an older gateway, 200 rev. (and MTU 100 rev and display rev 300)
Basil, it looks like you're referencing the serial numbers from your components. The version number we reference is for firmware. You can check these numbers by going to Help > About in Footprints. If your gateway version number listed there is under 200, then you'll need to call/email the office to get the updates.
Title: Re: TED5000 Beta R447/R240
Post by: Basil on June 21, 2011, 10:34:11 PM
I have an older gateway, 200 rev. (and MTU 100 rev and display rev 300)
Basil, it looks like you're referencing the serial numbers from your components. The version number we reference is for firmware. You can check these numbers by going to Help > About in Footprints. If your gateway version number listed there is under 200, then you'll need to call/email the office to get the updates.

...but in red in the first post it says

Note: If your Gateway ID starts with a 20  (e.g. 2000AB) please do not apply this firmware update. Users w/ Gateway ID's that start with 21  (e.g. 2100AB) can still apply this update. Your Gateway ID is visible under System Settings->Product Information and is also printed on a sticker located at the bottom of the Gateway.

Now I'm confused...
Title: Re: TED5000 Beta R447/R240
Post by: TedDev on June 22, 2011, 01:37:33 AM
What is the serial id of your Gateway (under System Settings->Product information)? If the first 2 digits start with 20, then the most recent firmware you can update to is R406.   
Title: Re: TED5000 Beta R447/R240
Post by: lemur on June 22, 2011, 12:45:42 PM
Note: If your Gateway ID starts with a 20  (e.g. 2000AB) please do not apply this firmware update. Users w/ Gateway ID's that start with 21  (e.g. 2100AB) can still apply this update. Your Gateway ID is visible under System Settings->Product Information and is also printed on a sticker located at the bottom of the Gateway.

So how do I un-update>>>>did not have that warning when I intalled.?

Rob
Title: Re: TED5000 Beta R447/R240
Post by: TedDev on June 22, 2011, 08:12:55 PM
So how do I un-update>>>>did not have that warning when I intalled.?

Just re-install R406/R233 and perform a "Reset Totals to Zero" if needed.
Title: Re: TED5000 Beta R447/R240
Post by: Basil on June 23, 2011, 10:51:43 PM
What is the serial id of your Gateway (under System Settings->Product information)? If the first 2 digits start with 20, then the most recent firmware you can update to is R406.   

I have an older gateway, 200 rev. (and MTU 100 rev and display rev 300)

Do you recommend that one upgrade the gateway (and other bits?) to take advantage of the benefits of the new firmware (or is hardware currently in beta as well at this stage)?

Thanks,
Title: Re: TED5000 Beta R447/R240
Post by: DougHo on June 24, 2011, 08:26:08 AM
I flashed my 20-series back to firmware 406/223 (in that order), Reset Totals, and Restart TED.  Repeated the Reset/Restart couple more times.  PeakkWToday still almost immediately displays ~27kW value when actual usage is under 200W.  Please help.  Daily export of min pwr had been one of my favorite features - I'd like to get it back.
Title: Re: TED5000 Beta R447/R240
Post by: TedDev on June 24, 2011, 11:32:56 PM
I flashed my 20-series back to firmware 406/223 (in that order), Reset Totals, and Restart TED.  Repeated the Reset/Restart couple more times.  PeakkWToday still almost immediately displays ~27kW value when actual usage is under 200W.  Please help.  Daily export of min pwr had been one of my favorite features - I'd like to get it back.

Try to save your system settings and utility settings again via the wizard and then reset totals to zero again. That will put you back in a clean state for R406. If you are still getting the readings, then they have to be coming from the MTU.
Title: Re: TED5000 Beta R447/R240
Post by: DougHo on June 25, 2011, 08:31:10 AM
TEDDev: Per your request on my reversion to 406/223 on 20-series hardware: I saved system and utility settings via wizard (then restored them, verified, and wrote them), and reset totals to zero again.  PeakkWToday displays 0 for couple seconds then changes to ~27kW, while every second of exported seconds is .100 or less.  So I don't understand how bogus value can be coming from MTU (1.0.57); stats says skp is 0.
Daily export for peak pwr has negative or positive number absolute value around 30 (k).  Daily export for min pwr is always a number 26.8xx where xx varies from 15 to 29.
Also to display Footprints web I had to use IP address instead of TED5000 name, perhaps bug related to me posting to EnerSave (since PowerMeter is going away)?  After I did Restart TED, I was able to use the TED5000 name again (for awhile, later I have to use IP address again).
Title: Re: TED5000 Beta R447/R240
Post by: SES_1066 on June 25, 2011, 06:23:30 PM
First thing, I am VERY GLAD that I waited till now before I tried this beta release as I am an "early adopter" with a Gateway in the "20####", a MTU with "10####" and a Display with "20####" serial numbers. My question is what provisos does TED have for us users? This is not a rant, I understand that technology moves on but I would be disappointed if I have to buy a new setup at retail price. We early adopters have encountered many problems and furnished much feedback to enable TED to get to this point, please don't forget our contributions.  ???
Title: Re: TED5000 Beta R447/R240
Post by: JBurgess on June 25, 2011, 07:20:02 PM
DougHo: I had to do a reversion after the 370 release with Net Generation. What finally worked was to do a hard reset with little button on the gateway and reload the system and utility settings manually, instead of restoring them. 
Title: Re: TED5000 Beta R447/R240
Post by: dannyted on June 26, 2011, 03:50:07 AM
I second SES_1066 statement.  In addition, I have a 21xx series gateway and 2 Mtu's that are 10xxx one of which is less than 60days old. 
Title: Re: TED5000 Beta R447/R240
Post by: JBurgess on June 26, 2011, 04:27:00 AM
A few graphing issues.

COST($) is upside down and the graph for July is labeled June at the bottom.

(http://i215.photobucket.com/albums/cc100/JBurgess_photo/tsoc.jpg)

On the image below the graphing for May, the maximum bars are correct, but the minimum bars ore wrong. For MTU 1 it displays 3.334 the correct amount is .456, for MTU 2 it displays 3.078 the correct amount is .04, for MTU 3 it displays 3.334 the correct amount is -.002 and for MTU 4 it displays 2.822 and the correct amount is -4.947. MTU 1 and 2 are load, MTU 3 is Generation and MTU 4 is stand alone_net.

Attached are the monthly exports for May.

(http://i215.photobucket.com/albums/cc100/JBurgess_photo/powermonth.jpg)
Title: Re: TED5000 Beta R447/R240
Post by: JBurgess on June 26, 2011, 05:12:44 AM
In this monthly export for MTU 1 the Minimum cost is wrong.

It shows 0.456 for the minimum power and my rate is 0.0663 so the cost should have been 0.03.
Title: Re: TED5000 Beta R447/R240
Post by: SherlockOhms on June 27, 2011, 06:09:24 PM
I wanted to clear a few things up that may have confused a few users.

When talking about 20 xx xx and 21 xx xx series GW. We are referring to the serial number which is on the bottom of the gateway (physically) and is also listed in the Product ID tab under System Settings Wizard.  BTW,  MTU and Display serials have nothing to do with anything in this case.

When were talking about version numbers of the firmware were talking about the last 3 digits. When your looking at your Help > About page the versions will be listed for example like this
 
1.0.406   so when we say  version 380 or 316  were referring to 1.0.380  or 1.0.316.  Hope this clears up a few things.
Title: Re: TED5000 Beta R450/R240
Post by: TedDev on June 27, 2011, 06:47:26 PM
Just a note that we have pushed up an updated Beta release (first post of this thread).
Title: Re: TED5000 Beta R447/R240
Post by: TedDev on June 27, 2011, 06:52:29 PM
COST($) is upside down and the graph for July is labeled June at the bottom.
I'll take a look at the label(what browser and browser version are you using).  However, the label is just a CSS element so it may not be fixable if its a browser issue. The month label is just the way the graphing library is drawing the boundary and unfortunately not something we can fix ourselves (but w/ the library that has been reported to the already). We still plan on tossing the library in an upcoming release (keeps getting bumped back down in priority).


On the image below the graphing for May, the maximum bars are correct, but the minimum bars ore wrong. For MTU 1 it displays 3.334 the correct amount is .456, for MTU 2 it displays 3.078 the correct amount is .04, for MTU 3 it displays 3.334 the correct amount is -.002 and for MTU 4 it displays 2.822 and the correct amount is -4.947. MTU 1 and 2 are load, MTU 3 is Generation and MTU 4 is stand alone_net.
Thanks, we'll look into this.
Title: Re: TED5000 Beta R447/R240
Post by: JBurgess on June 27, 2011, 10:03:17 PM
COST($) is upside down and the graph for July is labeled June at the bottom.
I'll take a look at the label(what browser and browser version are you using). 

IE 9

When first loaded it is vertical but when I scroll over the graph with the mouse and a baloon apears it changes to inverted. No biggie, I can still read it.

Title: Re: TED5000 Beta R450/R240
Post by: JBurgess on June 28, 2011, 07:01:48 AM
I loaded the R450 gateway and still cannot communicate with my 3m50. IP is entered correct. I can enter the IP in my browser and get the information page from the thermostat. Their cloud service talks to my thermostat. My Thermostat Firmware Version is 1.04.64

Is this the firmware version I need?
Title: Re: TED5000 Beta R450/R240
Post by: TedDev on June 28, 2011, 08:18:03 AM
That should be a good version to work with (anything that is 1.4.x). You may want to try resetting both the TED5000 and the 3m50 to see if communication occurs then. To reset the 3m50 you can remove the top cover of the thermostat and  hold the "reset" button for a few minutes (towards the left hand side of the thermostat).
Title: Re: TED5000 Beta R450/R240
Post by: JBurgess on June 28, 2011, 07:53:14 PM
I wasn’t clear on what you meant when you said reset the TED, so I restarted it using the drop down under the advanced tab.

It loaded the thermostat information, but after about 5 seconds footprints stops loading any updated data unless I hit the refresh tab.

If I set the number of thermostats to 0 in the setup wizard, it updates fine, but of course I don’t have the thermostat information.

Is there something that if footprints is waiting for info from the thermostat it will not update the other data until it gets it?

I have tried resetting both the thermostat and restarting TED with the same results.

Title: Re: TED5000 Beta R450/R240
Post by: TPeterson on June 28, 2011, 09:23:15 PM
Just a note that we have pushed up an updated Beta release (first post of this thread).
My Gateway ID is a "20..." type, which the post #1 says should not use this beta.  However, EnerSave support recommends installing 450.  What to do?  Will a later beta work with my Gateway??  When???
Title: Re: TED5000 Beta R450/R240
Post by: DougHo on June 28, 2011, 10:42:45 PM
TEDDev & JBurgess: Since Reset Totals and Restart wasn't enough to fix me after downgrading to non-beta firmware on my 20-series days ago, I just did the reset to factory defaults and erase history (then restored system/utility settings).  that worked - my Peak kW Today is now proper and hopefully the daily export min pwr will be proper later.  I decided to do it after having a problem where all history and export data (and EnerSave) stopped after 9am this morning, even though real time status and graphing were showing proper live data.  Since this is the first factory reset I've done in more than a year, I might try load profile again since that had stopped working for me around a year ago.
Title: Re: TED5000 Beta R450/R240
Post by: bobtheskutter on June 29, 2011, 12:03:43 AM
What about those of us with earlier gateway models?  Will there be a firmware upgrade for us?

Note: If your Gateway ID starts with a 20  (e.g. 2000AB) please do not apply this firmware update. Users w/ Gateway ID's that start with 21  (e.g. 2100AB) can still apply this update. Your Gateway ID is visible under System Settings->Product Information and is also printed on a sticker located at the bottom of the Gateway.

Title: Re: TED5000 Beta R450/R240
Post by: TedDev on June 29, 2011, 02:33:29 AM
What about those of us with earlier gateway models?  Will there be a firmware upgrade for us?

We will release a version the near future that doesn't contain Google PowerMeter activation (since that is going away anyway). That will bring the Footprints  back down in size small enough to work w/ 20-series gateways. The only new feature that wouldn't be available for 20-series TED5000's would be demand charge calculations. The other features (RTA integration, 3rd party support enhancements, load profile fixes, history backup/restore) will still be available.  We are still testing the current beta release against 20-series Gateways to identify any additional issues that come up.

That being said, be sure to check the gateway id to make sure you have a 20-series model. There were not many 20-series units manufactured and the majority of TED5000's purchased would be 21-series. The gateway series number is the first two digits of the serial number on the bottom of the gateway and is listed under the Product ID tab of System Settings Wizard.

Title: Re: TED5000 Beta R450/R240
Post by: DougHo on June 29, 2011, 03:13:35 AM
Thanks for that good news about future firmware for us 20-series owners, and for promoting those alternatives to PowerMeter (too bad we have to choose only one at a time).  FYI, you keep saying label on bottom of gateway, but to be clear my 20-series label was on the portion of gateway which faces wall when plugged into typical wall outlet (not the smaller side opposite the ethernet socket which seems like the bottom when the white TED logo is oriented toward you).  In other words I had to unplug TED from wall to see the label.
Title: Re: TED5000 Beta R450/R240
Post by: biljol@pegasusaz.com on June 29, 2011, 05:40:02 PM
Loaded the new beata looks like no communications with the ct50 think it is becaus RT has not relesed and update for that tstat
Title: Re: TED5000 Beta R450/R240
Post by: bobtheskutter on June 30, 2011, 01:19:59 AM
I do in fact have a 20 series gateway.

Would there be any way for us early users to upgrade to the newer gateway series?


What about those of us with earlier gateway models?  Will there be a firmware upgrade for us?

We will release a version the near future that doesn't contain Google PowerMeter activation (since that is going away anyway). That will bring the Footprints  back down in size small enough to work w/ 20-series gateways. The only new feature that wouldn't be available for 20-series TED5000's would be demand charge calculations. The other features (RTA integration, 3rd party support enhancements, load profile fixes, history backup/restore) will still be available.  We are still testing the current beta release against 20-series Gateways to identify any additional issues that come up.

That being said, be sure to check the gateway id to make sure you have a 20-series model. There were not many 20-series units manufactured and the majority of TED5000's purchased would be 21-series. The gateway series number is the first two digits of the serial number on the bottom of the gateway and is listed under the Product ID tab of System Settings Wizard.


Title: Re: TED5000 Beta R450/R240
Post by: TedDev on June 30, 2011, 05:35:35 AM
Loaded the new beata looks like no communications with the ct50 think it is becaus RT has not relesed and update for that tstat

The latest firmware from their site should work fine. I'm currently using that on a test rig here. You may need to visit their Filtrete website again to push the upgrade through

http://www.radiothermostat.com/filtrete/

Any version after 1.4.x should be work w/ this version of the firmware.  However, if any other applications are communicating w/ your CT50, they may be blocking the TED5000 from getting data.
Title: Re: TED5000 Beta R447/R240
Post by: Envithyx on June 30, 2011, 09:03:47 PM
TEDDev: Per your request on my reversion to 406/223 on 20-series hardware: I saved system and utility settings via wizard (then restored them, verified, and wrote them), and reset totals to zero again.  PeakkWToday displays 0 for couple seconds then changes to ~27kW, while every second of exported seconds is .100 or less.  So I don't understand how bogus value can be coming from MTU (1.0.57); stats says skp is 0.
Daily export for peak pwr has negative or positive number absolute value around 30 (k).  Daily export for min pwr is always a number 26.8xx where xx varies from 15 to 29.
Also to display Footprints web I had to use IP address instead of TED5000 name, perhaps bug related to me posting to EnerSave (since PowerMeter is going away)?  After I did Restart TED, I was able to use the TED5000 name again (for awhile, later I have to use IP address again).

I am having this issue as well and I have a brand new 21 series.  Doesn't matter if I regress to 406/223, factory reset clearing history, etc.  No matter what, it pops up those values.

Tried to do the rest totals, and it went to 0 for a second then returned.

What I noticed is you can get it to do it everytime you apply setting changes.  The timestamp of the bogus peak values will update to when you last saved changes, or close enough.
Title: Re: TED5000 Beta R452/R240
Post by: DougHo on June 30, 2011, 10:11:07 PM
Envithyx: The Reset to Factory Defaults and Erase History is what finally cleared up the crazy peak/min values for my 20-series - plus I likely did "Restart TED".  It definately wasn't enough to try just Reset Totals/Restart TED.  Sorry if your situation is different, but I'm glad I'm working again (just waiting now for some support tech to remotely access my TED to put back the proper 20-series ID).
Title: Re: TED5000 Beta R452/R240
Post by: Envithyx on July 01, 2011, 07:58:38 AM
Envithyx: The Reset to Factory Defaults and Erase History is what finally cleared up the crazy peak/min values for my 20-series - plus I likely did "Restart TED".  It definately wasn't enough to try just Reset Totals/Restart TED.  Sorry if your situation is different, but I'm glad I'm working again (just waiting now for some support tech to remotely access my TED to put back the proper 20-series ID).

Was about to give up, but after comming back here and seeing a few who have gotten it fixed, I had to try once more.

So what worked for me, but no idea if this could be repeated, was to add a complete power shutdown of the gateway for almost an hour while I ran errands.

No matter what combination I tried, adding that one step seems to have done the trick.

To recap the last attempt that was successful, and I tried this combination and others all day long with the exception of the power down cycle.

1. Did a factory reset and erase history using footprints.  Waited 10 min.
2. Reset totals to 0.
3. Restart TED5000 using footprints.  Waited till I could see it on the installation program list.
4. Re-uploaded firmware 406 using the non-beta installation program.  Waited 15min to be sure.
5. Re-uploaded footprints 223 using the non-beta installation program.  Waited 10min to be sure.
6. Unplugged gateway 30 seconds.
7. Re-plugged in gateway using factory reset button pushed in for 30seconds.  Released button and waited 10min.
8. Verified I could get to footprints via the browswer and see setup wizard pop up.  Canceled setup.
9. Went to the wall and pulled gateway out.  Went outside, flipped the breaker and shut down the MTUs.
10. Turned MTU's back on after about 1min.  Left to go to the store.
11. When I got back, plugged in gateway.

All I did to configure it was to enter the SN of MTU1 and apply, leaving everything else default.  Usually, I get an immediate spike on the peak once the settings are applied -- between 12-29kW.

This time, it read 4.147kW which was correct as my AC is on.  Whoot!

Opened up and configured gateway back to all my settings.  I'm now a happy camper.

------------------------

On a side note, it appears that whenever the system is updated with settings, it does a reset.  All values go to 0 on the graph, then it picks up the data from the MTU.  However, when it was broke, you could see the real time usage guage spike to the # that would end up being on the peak readings. + on the load side, - on the gen side.

So the gateway registers 0 on the graph, but clearly is reading some init variable and spiking the results.  Maybe the beta firmware left a bad value in some area of memory that was being picked up?

The # would almost always be exactly the same, the date and timestamps would always correlate to updating system settings, the graph would always show a period of 0 for all data loggers.

Maybe all the various attemps to roll back the firmware, reset and clear data, etc... wipes that bad value out.  In my case, either the full power down, or my crazy steps above, finally zeroed it out.

Only the devs can maybe say whether this theory even flies.

Good luck to anyone else who ends up dealing with this issue.
Title: Re: TED5000 Beta R452/R240
Post by: solar_dave on July 02, 2011, 08:38:48 PM
Yes I have a 20 series Gateway as well as I am an early adopter of the TED 5000. Is there an upgrade program?
Title: Re: TED5000 Beta R452/R240
Post by: stanar on July 03, 2011, 02:56:49 AM
I installed R450/R240 and it  was working fine.

I upgraded Gateway R452 from Gateway R450. and now when I hit the IP, the page is just blank. I power cycled the Gateway, still no use. I didnt load Footprints again since it's the same version.

How do I fix it without loosing any data?

It is  still updating the google powermeter and myenersave though.
Title: Re: TED5000 Beta R452/R240
Post by: Solar in Arizona on July 04, 2011, 03:17:48 AM
Stanar-I had the same issue. I loaded footprints using the intaller program "Open in browser" option and it worked fine after that. I imagine it would also work by typing the IP address of TED into the browser.
Title: Re: TED5000 Beta R452/R240
Post by: stanar on July 04, 2011, 06:35:17 PM
Stanar-I had the same issue. I loaded footprints using the intaller program "Open in browser" option and it worked fine after that. I imagine it would also work by typing the IP address of TED into the browser.

I didnt load the footprints since it is the same version. Anyway I will try using the installer program to load the FP.

Btw, I do always use the IP address on the browser to access FP.
thanks.
Title: Re: TED5000 Beta R452/R240
Post by: stanar on July 05, 2011, 06:41:20 AM
Stanar-I had the same issue. I loaded footprints using the intaller program "Open in browser" option and it worked fine after that. I imagine it would also work by typing the IP address of TED into the browser.

I tried with the installer prorgam, but it is timing out.

Any other way to fix it?
Title: Re: TED5000 Beta R452/R240 - missing icons
Post by: whmagill on July 06, 2011, 03:18:24 AM
This is a duplicate of the post I just made in the main forum as it happened before I upgraded to the beta ...

I was running 1.0.406 Gateway and 1.0.223 Footprints -- to get the weather working, upgraded back in February.

Right now as I'm following up with the demise of Google, I notice that I keep seeing Footprints telling me it is successfully loading 67 of 68 items, every 3-5 seconds.  (And 549 of 550 items in the cache... as I'm watching and typing this, the Cache entry has climbed to 592 items!)

Looking at the Activity page in Safari, I find "images/wximages/twclogo.jpg" is "not found." I have a "blue sky" image displayed in Footprints.
Weather (temps) appear correct and goes to forecast.weather.gov with the correct zipcode for the7 day forecast. (NOAA and NWS logos also display)

This is now with R452/R240 --- it apparently is working satisfactorily other than that. Google is apparently receiving data, and history appears intact.

BTW, the Copyright on the Footprints Live Dashboard still shows 2009.
Title: Re: TED5000 Beta R450/R240
Post by: Phoenix84 on July 06, 2011, 04:11:55 AM
Thanks for that good news about future firmware for us 20-series owners, and for promoting those alternatives to PowerMeter (too bad we have to choose only one at a time).

Actually, that's not entirely true. I'm using BOTH MyEnerSave AND Eragy monitoring (as well as storing the data myself in my own database). It's true that the TED unit can only POST to one service at a time (hopefully that's changed). However you can POLL as many times as you want. MyEnerSave supports polling the TED unit (at the second level no less). Granted, it must be exposed through the firewall/router, but it works (I actually run through an apache proxy myself). I don't use It's Electric, but I know that polls as well.
Title: Re: TED5000 Beta R452/R240
Post by: Mr Mohon on July 06, 2011, 09:02:47 PM
I just updated from R406/R223 to the new software in Beta R452/R240 and when I did my MTU's (3 of them) stopped communicating with the gateway all together. Before I even started I confirmed that I have a 21 XX XX Series Gateway. I don't know if anything went wrong or not when I did the update. When I go and look at the about page to see what software is running on it says the right revs except when it says the MTU Version 1.0.0 Anyone have any ideas. I have even tried to upload the old update (R406/R223) that I had on there and still no communication between MTU's and Gateway. I know that there is no PLC issues because I have the MTU's and Gateway on its own dedicated circuit with a filter on it. Before I started I had less than a 2% skip rate with the MTU's. Please help if you can.

Thanks.
Title: Re: TED5000 Beta R452/R240
Post by: Electric on July 06, 2011, 11:16:43 PM
I also have a 20-series Gateway and am very interested in any possible upgrade program, especially if "demand pricing" (assuming this means "time of use") will not be possible with my early-adopter unit.
Title: Re: TED5000 Beta R452/R240
Post by: stanar on July 07, 2011, 06:57:13 AM
<bump>

I installed R450/R240 and it was working fine.

I upgraded Gateway R452 from Gateway R450. and now when I hit the IP, the page is just blank. I power cycled the Gateway, still no use. I didnt load Footprints again since it's the same version.

How do I fix it without loosing any data?

It is still updating the google powermeter and myenersave though.
I tried with the installer prorgam, but it is timing out.

Any other way to fix it?
Title: Re: TED5000 Beta R452/R240
Post by: TedDev on July 07, 2011, 07:01:11 PM
I also have a 20-series Gateway and am very interested in any possible upgrade program, especially if "demand pricing" (assuming this means "time of use") will not be possible with my early-adopter unit.

The existing "time of use" rates will still be available for 20-series users. Demand charges are extra charges added by the utility company based on your peak usage (either total or during a period of time) during a billing cycle.  We won't be removing and features (other than PowerMeter) that 20-series users currently have w/ R406. Only some new features (in particular demand charges) won't be available.
Title: Re: TED5000 Beta R452/R240
Post by: TedDev on July 07, 2011, 07:06:52 PM
<bump>
How do I fix it without loosing any data?
It is still updating the google powermeter and myenersave though.
I tried with the installer prorgam, but it is timing out.

If you are using DHCP for an address, you may want to make sure that another device isn't sharing the same IP address. Otherwise, you can try hitting the stats page (e.g. http://TED5000/stats.htm) or the the following link: http://ted5000/api/fpupload   

If the latter is not available then it is likely a IP address/network config issue.

One of the changes we made to R452 was how the reset button works on the side of the gateway. If you hold in that button to reset to factory defaults, you won't lose history, but it will still do a "Reset Totals to Zero". So you would lose your current month's data but not past history.  You would need to re-enter your system and utility settings though.

Title: Re: TED5000 Beta R452/R240
Post by: stanar on July 07, 2011, 09:50:55 PM
If you are using DHCP for an address, you may want to make sure that another device isn't sharing the same IP address. Otherwise, you can try hitting the stats page (e.g. http://TED5000/stats.htm) or the the following link: http://ted5000/api/fpupload   

If the latter is not available then it is likely a IP address/network config issue.

One of the changes we made to R452 was how the reset button works on the side of the gateway. If you hold in that button to reset to factory defaults, you won't lose history, but it will still do a "Reset Totals to Zero". So you would lose your current month's data but not past history.  You would need to re-enter your system and utility settings though.


All my network elements are assigned static IP on the router itself, so there  is no config issue. I can ping the gateway and it is also updating the GPM until yesterday.

this morning it was completely dead (kind of).....so instead of waiting for the  billing cycle, I just performed a reset and that did the trick. and is back to operational.

thanks.
Title: Re: TED5000 Beta R452/R240
Post by: stanar on July 09, 2011, 03:22:48 AM
is anyone else having browser issues with R452/R240?

I could not access FP from IE8, IE9 or from Honeycomb 3.1 tablet. Chrome is the only browser that works, even that, having issues with Live Dashboard.
Title: Re: TED5000 Beta R452/R240
Post by: JBurgess on July 09, 2011, 06:56:46 AM
is anyone else having browser issues with R452/R240?

I could not access FP from IE8, IE9 or from Honeycomb 3.1 tablet. Chrome is the only browser that works, even that, having issues with Live Dashboard.

Running IE 9 no browser issues. R452/R240. Some thermostat issues, I'll wait for the next beta to try the thermostat again.
Title: Re: TED5000 Beta R452/R240
Post by: stanar on July 10, 2011, 04:29:47 PM
Everything was working fine prior to installing the R452. After this upgrade, I couldnt access FP onGPM posting works  any of the browswers from different computers and from my honeycomb 3.1 (transformer) tablet.

Only thing that works is the GPM and myenersave posting and http://192.168.6.113:8080/stats.htm


@TedDev - is there any know issue related to this? or do I need to completely reset and start over?

note: I bought this unit in January this year, so i guess there is no hw compatibility issues for the beta.
Title: Re: TED5000 Beta R452/R240
Post by: TedDev on July 11, 2011, 01:17:20 AM
@TedDev - is there any know issue related to this? or do I need to completely reset and start over?
note: I bought this unit in January this year, so i guess there is no hw compatibility issues for the beta.

If you can get to stats, then the rest of the Footprints files should be there as well. You can try to reload footprints by uploading it directly using the url:
http://192.168.6.113:8080/api/fpupload to see if that fixes the issue. Otherwise, make sure javascript is enabled on the browsers trying to access Footprints.


Title: Re: TED5000 Beta R452/R240
Post by: iamnogeek on July 15, 2011, 06:50:39 PM
Will I be able to use my series 20 gateway for DEMAND calculations? or should I upgrade my gateway to 21 or higher?
I own an office building with 8 units and have been using 2 sets of coils to submeter 2 units, but have had to estimate the demand charges for the units.

Also, I hooked a wireless router to the gateway and have footprints as a home page on an old desktop with a wireless card. I remotely view and manage footprints from home with a free version of LOGMEIN.com This will be my Google powermeter substitute.
The network has dynamic  IP, but I have not had any problems so far.

Title: Re: TED5000 Beta R452/R240
Post by: JBurgess on July 16, 2011, 06:45:57 AM
Will I be able to use my series 20 gateway for DEMAND calculations? or should I upgrade my gateway to 21 or higher?
I own an office building with 8 units and have been using 2 sets of coils to submeter 2 units, but have had to estimate the demand charges for the units.

The demand charge caculations are for net only. I don't know if the ted folks plan to make it calculate each MTU in a later release.
Title: Re: TED5000 Beta R452/R240
Post by: iamnogeek on July 18, 2011, 02:41:38 AM
I can work with net only if the series 20 can handle it for demand reading and calculations. The red warning said not to install the beta on series 20. Should I buy a 21 or higher?
Title: Re: TED5000 Beta R452/R240
Post by: dannyted on July 18, 2011, 06:35:08 AM
I am still having some 3rd party logging issues.  Not sure if it is me or TED.  It logged for 2weeks fine, then last night it failed with error code 1000  I rebooted TED, failed again less than 24hrs later with error code 1000.  What is error code 1000 from the stats.htm page?  My concern is not that one packet failed to send, it is that the stats page just seemed to hang at 244 sent 243 success.  I guess why would it just quit sending on an error? 
Title: Re: TED5000 Beta R452/R240
Post by: TedDev on July 18, 2011, 06:07:57 PM
1000 means its not able to establish a socket connection to the server. However, this also includes if the TED is not able to resolve the DNS address for the site (so if either the 3rd party host or the dns server is unreachable it will throw the 1000 error). The TED will try to post again after a timeout when this occurs; however, the "try" count on the stats page won't increase because the software doesn't increment that until after the socket connection has been made.
Title: Re: TED5000 Beta R452/R240
Post by: stanar on July 18, 2011, 07:56:29 PM
@TedDev - is there any know issue related to this? or do I need to completely reset and start over?
note: I bought this unit in January this year, so i guess there is no hw compatibility issues for the beta.

If you can get to stats, then the rest of the Footprints files should be there as well. You can try to reload footprints by uploading it directly using the url:
http://192.168.6.113:8080/api/fpupload to see if that fixes the issue. Otherwise, make sure javascript is enabled on the browsers trying to access Footprints.

This morning I did a factor default and reconfigured. For a while everything was back to normal until I entered the thermostat details. Now I cant ping, no http access, nothing.


It still has the dhcp address on the router, but i cant ping. I did completelyt unplug the gateway and plugged it again, No use.  I see network activity, both power and mtu leds are green.  Any help would greatly be appreciated.

update: I connected the GW to another router with dhcp.  the amber led just keeps flashing, but i dont see the gateway as the dhcp client on the router. Looks like ethernet port isnt functioning on the gateway or something got corrupted.
Title: Re: TED5000 Beta R452/R240
Post by: dannyted on July 19, 2011, 06:47:50 AM
Thanks tedDev.  I am glad I know what code 1000 means.  I will try pointing at google DNS.  I know around the time TED quit working I had 2 minutes of downtime on my cable modem.  I suspect time warner changed something and TED got confused.  I am hoping if I permanently point at google dns TIme warner changes wont impact TED.
Title: Re: TED5000 Beta R447/R240
Post by: ask on July 19, 2011, 09:30:01 AM
TED will be able to read the current temperature and setpoint, and allow the use to change the current mode of operation (heat/cool/auto/off) and change the setpoint from within Footprints. On the CT80, we display current usage recorded by the TED5000 ("Now" power/cost, MTD energy/cost, TDY energy/cost).

Will this information also be available in the 3rd party posting data API?


 - ask
Title: Re: TED5000 Beta R452/R240
Post by: stanar on July 20, 2011, 02:09:05 AM
@TedDev - is there any know issue related to this? or do I need to completely reset and start over?
note: I bought this unit in January this year, so i guess there is no hw compatibility issues for the beta.

If you can get to stats, then the rest of the Footprints files should be there as well. You can try to reload footprints by uploading it directly using the url:
http://192.168.6.113:8080/api/fpupload to see if that fixes the issue. Otherwise, make sure javascript is enabled on the browsers trying to access Footprints.

This morning I did a factor default and reconfigured. For a while everything was back to normal until I entered the thermostat details. Now I cant ping, no http access, nothing.


It still has the dhcp address on the router, but i cant ping. I did completelyt unplug the gateway and plugged it again, No use.  I see network activity, both power and mtu leds are green.  Any help would greatly be appreciated.

update: I connected the GW to another router with dhcp.  the amber led just keeps flashing, but i dont see the gateway as the dhcp client on the router. Looks like ethernet port isnt functioning on the gateway or something got corrupted.

I opened a ticket for this yesterday, but no response yet. Can someone reply to my post?
Title: Re: TED5000 Beta R452/R240
Post by: stanar on July 26, 2011, 06:43:18 PM
Hello

I am just wondering why TED support is not responding at all. Can someone enlighten me?

I have been posting my issues here and there is no help after the initial few responses.

I also opened a ticket (#1133) and still waiting for a solution.

I sent a private message to TEDDEV and no response for that either.

For more than a week now, I couldnt use my TED5000 Gateway.
Title: Re: TED5000 Beta R452/R240
Post by: TedDev on July 26, 2011, 07:46:00 PM
Hello

I am just wondering why TED support is not responding at all. Can someone enlighten me?

I have been posting my issues here and there is no help after the initial few responses.

I also opened a ticket (#1133) and still waiting for a solution.

I sent a private message to TEDDEV and no response for that either.

For more than a week now, I couldnt use my TED5000 Gateway.


I have pinged support to see what the hold up is on your ticket.
Title: Re: TED5000 Beta R452/R240
Post by: dannyted on July 29, 2011, 04:31:27 AM
Had another dns 1000 issue with this firmware.  It seems to happen every 7-10 days.  After it happened the last time I changed to google Dns and the issue happened again.  My main curiousity is not why it happens, but why when is happens ted doesnt start to resend.  It seems that if I get an error 1000 the data quits being sent out.  I don't mind  a few missing packets, I just wish it could auto recover without a reboot.
Title: Re: TED5000 Beta R452/R240
Post by: TedDev on July 29, 2011, 08:14:09 PM
Had another dns 1000 issue with this firmware.  It seems to happen every 7-10 days.  After it happened the last time I changed to google Dns and the issue happened again.  My main curiousity is not why it happens, but why when is happens ted doesnt start to resend.  It seems that if I get an error 1000 the data quits being sent out.  I don't mind  a few missing packets, I just wish it could auto recover without a reboot.

We do resent and retry, but the problem appears to be that DNS will no longer resolve. We are working on a change that will cache the DNS address in memory which should help with this issue. It won't be in the next beta (which is just the same as R452 but w/out powermeter) but will have one int he build after that.
Title: Re: TED5000 Beta R452/R240
Post by: dannyted on July 30, 2011, 06:26:57 AM
Thanks.
Title: Re: TED5000 Beta R452/R240
Post by: jboswald on August 03, 2011, 07:39:22 PM
I'm running the R452/R240 Beta - and I know it's a nit..  But on the first screen - it is still showing Zipcode 29401 instead of my zipcode of 40390 in the Weather block. 
Where was the assigned names for the MTU's suppose to show up?  I don't see them identified in the graphs.. -

Is there a way to bring up a graph directly without having to select it from the home page?  A special URL keyword? - I would like to link to the graph directly from another website without bringing up the Frontpage.

Thanks.
Title: Re: TED5000 Beta R452/R240
Post by: TedDev on August 04, 2011, 06:37:08 PM
I'm running the R452/R240 Beta - and I know it's a nit..  But on the first screen - it is still showing Zipcode 29401 instead of my zipcode of 40390 in the Weather block. 
Where was the assigned names for the MTU's suppose to show up?  I don't see them identified in the graphs.. -

Is there a way to bring up a graph directly without having to select it from the home page?  A special URL keyword? - I would like to link to the graph directly from another website without bringing up the Frontpage.

Thanks.

29401 is the default that shows up until new weather data is pulled from the NWS.   

MTU names only show up if more than one MTU has been defined in system settings. They show up in the pop-up bubble on the graph when you select a non-net mtu.
Title: Re: TED5000 Beta R452/R240
Post by: TedDev on August 04, 2011, 06:37:32 PM
thread locked since build has been moved to production and a new beta is being released.