The Energy Detective Forums

General Category => TED5000 Support => Topic started by: rknapp on June 22, 2017, 07:48:47 AM

Title: Ted 5000 / Commander
Post by: rknapp on June 22, 2017, 07:48:47 AM
I have tried every way I can think of in the Commander Location setup screens, but my MTU 3 and MTU 4 Always show as (GEN)   and show negative values... Any ideas?  MTU 1 and MTU 2 work fine.
Title: Re: Ted 5000 / Commander
Post by: Support7 on June 23, 2017, 08:49:14 AM
TED Commander is designed for the TED Pro series and typically requires a few changes to work correctly with the TED5000 series so there is a charge for that service. If you have paid for the subscription already then fill out a support ticket via the link below so we can get some information specific to your installation to try and get it resolved. If you have not subscribed then please contact our sales department at 800-959-5833 to get that setup.

If you run into any questions or anything please let us know by going to http://www.theenergydetective.com/ticket and fill in the requested information to submit a support ticket so we can work to resolve any issues that may arise ASAP and make sure we provide the right firmware for any updates requested or required.
Have a wonderful day!

TED Support
www.theenergydetective.com