The Energy Detective Forums

General Category => TED5000 Support => Topic started by: madscot on December 04, 2017, 12:12:01 AM

Title: Can't change utility rates
Post by: madscot on December 04, 2017, 12:12:01 AM
Anyone seeing this issue:

I update my utility rates via edit -> utility setting wizard
I write the updates to device
I click finish
But rates stay the same

I tried a variant of the above and after entering the rates clicked back onto the utility rate tab and they were correct however they are not "written" on exiting the wizard for some reason.

Any ideas?
Title: Re: Can't change utility rates
Post by: Support7 on December 04, 2017, 09:35:53 AM
Hi madscot,

What is your current firmware? You can find this by going to Footprints > Help > About.

What internet browser are you using and have you tried another browser?

Have a wonderful day!

TED Support
www.theenergydetective.com

Title: Re: Can't change utility rates
Post by: celblazer on January 10, 2018, 11:52:02 AM
Using another browser solved this issue for me.
Title: Re: Can't change utility rates
Post by: mrramsey on January 11, 2018, 12:25:07 PM
Had the same issue. Chrome would not update. Tried Edge and it worked.